How social media has impacted customer service

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https://www.derekduck.com/protective_clothing_selection_chart/ When you’re building out your business it’s important to take how you’re going to support customers into consideration. Something I get asked about a lot is whether or not to use your website to support your customers. It used to be the case: someone wants customer service, they go to your website. Then all sorts of tools and plugins were needed to be able to provide this support.

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https://www.campingatlantide.com/4668-2/ Now people are taking to social media when they need help. I’m the same way. When I need assistance I go to Twitter first because I almost always get the company’s attention far faster than from any other way, and it’s an easier ask. I don’t want to get on the phone, and I don’t want to wait days for someone to answer my email. To get better reach you can buy followers instagram.

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https://icnany.org/youth-programs/ The Rise of Social Media Customer Care

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